Behavior alerts empower drivers to self-coach.
In-Cab Nudges™ have been a key part of AWP’s success. "When a harsh event occurs, we use In-Cab Nudges to give drivers the opportunity to self-correct. If they do, then it doesn't register as a harsh event," said Ludewig. If the behavior continues, it kicks off a coaching workflow that notifies a manager. "Our policy is to coach all behaviors within 72 hours, but our average response time is about seven hours. The coaching features have been a game-changer for us." The company’s focus on safety and more effective coaching have also helped lower driver turnover by 51%.
Telematics provide critical data for AWP’s driver qualification tool.
In addition to sustainability, AWP has used Samsara to support their proprietary Motor Vehicle Record (MVR) tool, an internal driver qualification solution that the company uses to track driver records and performance. "Previously, we didn't have an enterprise solution that provided insights and a clear view of all driver behavior," said Ludewig. "Now we learn quickly about driver improvement opportunities in Samsara and proactively address them before an incident occurs."
Better asset tracking enables AWP to improve customer service.
AWP has more than 3,000 assets across their operations, and being able to find them quickly has enabled them to not only be more efficient, but also deliver better customer service. "We now have the ability to identify and distribute our assets more strategically across cities or states as our customers' needs flex throughout the year," said Ludewig.
Samsara’s flexibility sets the stage for future integrations.
AWP will expand the use of APIs across their operations, developing a scorecard that includes more KPIs to report on additional critical areas of the business. "We are integrating data from Samsara, Intelex, our Environmental, Health and Safety software, and Fleet Response, our fleet management tool, to optimize our operational view," said Wachter. "Samsara's flexibility makes it a core part of our data strategy as we strive to transform the traffic safety industry through technology."